Shipping & Delivery Policy

Auvaryn Commerce Private Limited (“Welayu”, “we”, “us”, “our”) Website: https://thewelayu.com Last updated: September 7, 2026

This Shipping & Delivery Policy forms part of our Terms of Service and should be read together with our Refund & Cancellation Policy.

Free shipping across India

We offer free shipping on all orders to serviceable pincodes across India. Cash on Delivery (COD) is available in addition to prepaid options (UPI, cards, RuPay, net banking, and popular wallets such as Paytm and PhonePe).

Order confirmation & dispatch

As soon as you place an order, you’ll receive an order confirmation email. Orders are usually dispatched within 1 working day (excluding Sundays and public holidays). For example, an order placed on the 12th is typically shipped on the 13th. Dispatch timelines are estimates and may vary during sale periods, holidays, or due to circumstances beyond our control.

Courier partners

We ship with trusted premium couriers, including Bluedart, Delhivery, Xpressbees, and DTDC. The courier is assigned based on your delivery location to give you the fastest reliable service. Final delivery is carried out by these third-party courier partners.

Tracking your order

Once your order is dispatched, you’ll receive a tracking link by email, and you can also track it on our website. We keep you updated at every stage by email, WhatsApp, and SMS.

If you have not received a tracking number yet, it simply means your order has not been shipped yet. If it has been more than 2–3 working days since you ordered and there is still no tracking update, please email support@thewelayu.com or WhatsApp +91 75013 43917 and we’ll look into it right away.

Delivery timelines

Delivery times vary by destination and courier. Metros and major cities are usually faster; remote or interior pincodes may take longer. All timelines are indicative estimates only and are not guaranteed, as delivery is handled by our courier partners and can be affected by weather, operational delays, or other factors outside our control.

Serviceability

Delivery is available only to serviceable pincodes. If your delivery pincode turns out to be unserviceable, we will cancel the order and issue your refund instantly.

Missed, failed & re-attempted deliveries

Our courier partners re-attempt delivery up to 3 times, and you may also reschedule delivery for a date that suits you.

After 3 failed delivery attempts, the parcel is returned to our warehouse (Return to Origin / RTO). In that case: - Redelivery: to send the parcel out again, a ₹200 redelivery charge applies. - Refund instead of redelivery: if you prefer a refund, ₹300 is deducted from the refund amount to cover forward and return shipping.

If a delivery agent marks a delivery attempt without actually attempting it, please contact our support immediately so we can escalate it with the courier. If possible, keep a record of the call or chat with the delivery person to help us resolve it.

Incorrect address

Please ensure your shipping address and contact number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. You have 12 hours from placing your order to correct your address (see the Refund & Cancellation Policy); once dispatched, the address cannot be changed.

Damaged or wrong parcels

If your parcel arrives damaged or you receive the wrong item, please refer to our Refund & Cancellation Policy — we offer an instant refund once your claim (with an uncut, unedited unboxing video and photos) has been reviewed and approved.

Contact

For any shipping or delivery question, email support@thewelayu.com or WhatsApp +91 75013 43917.