Questions? We've got you.

Take 2 softgels a day, with food. Each bottle has 60 softgels — about a month's supply. If your stomach is sensitive, start with one softgel a day and build up.

No cycling needed. Just take it consistently, with a meal. Welayu is designed for a full 90-day run, so what matters most is taking it every day.

Everyone's different. It works on your internal balance over time, so consistency beats speed — give it the full run before you judge it.

Yes. It's a food supplement for adults — men and women alike.

Raw oregano oil from a dropper can be. Welayu is a liquid-filled softgel taken with food — the strength of oregano without the burn. Sensitive stomach? Start with one softgel and build up.

That's exactly why it isn't oregano alone. Oregano reduces the overgrowth; black seed oil calms and supports. It's a targeted course, not a forever-hammer.

It's a 100% vegan softgel — no gelatin. Free of soy, dairy, gluten and tree nuts.

If you're pregnant, nursing, under 18, on medication, or managing a health condition, please check with your doctor before starting.

Yes — every batch is third-party lab tested, and a certificate of analysis is available on request. Made in India. FSSAI Licence No.: [FSSAI licence number — to be added]

You'll get an order confirmation email right away. Your order is usually dispatched within 1 working day (excluding holidays). For example, an order placed on the 12th is typically shipped on the 13th. Once it ships, you'll receive a tracking email.

Yes — you have 12 hours from placing the order to change the address or cancel it. Once the order has been dispatched, changes and cancellations are no longer possible.

If your delivery pincode turns out to be unserviceable, we'll cancel the order and send your refund instantly.

Free shipping on all orders across India.

We ship with premium couriers including Bluedart, Delhivery, Xpressbees and DTDC. Your order is dispatched within about 1 working day.

If your order hasn't been shipped within 2–3 working days, please email support@thewelayu.com and we'll look into it right away.

Once your order is dispatched, you'll get a tracking email. You can track it on our website, or via the tracking link we send you. We'll also keep you updated by email, WhatsApp and SMS at every stage.

If tracking isn't showing yet, or you haven't received a tracking number, it simply means your order hasn't been shipped yet. If it's been more than 2–3 working days, please email us.

The courier will re-attempt delivery up to 3 times. Once your order is dispatched, you can also reschedule it for a future date that suits you.

Please contact our support immediately so we can escalate it. If you can, record the call or chat with the delivery person — that helps us raise it more effectively with the courier.

After 3 failed attempts the parcel is returned to our warehouse. To have it delivered again, a ₹200 redelivery charge applies. If you'd prefer a refund instead, ₹300 is deducted from the total to cover forward and return shipping.

Yes — COD is available across serviceable pincodes in India. We also accept UPI, cards, RuPay, Paytm and PhonePe.

You're covered by a 90-day money-back guarantee. If Welayu doesn't do what it claims, let us know and we'll make it right.

We'll sort it out fast. Once your case ticket has been reviewed, you'll get an instant refund — within 30 minutes.For a damaged/wrong-item claim, please send a clear, uncut and unedited unboxing video along with photos. This lets us approve your refund immediately.

Email support@thewelayu.com or reach us on live chat, and we'll guide you through it.

Reach us by email at support@thewelayu.com or through live chat on the website. Real humans — we'll get back to you.