Refund & Cancellation Policy

Auvaryn Commerce Private Limited (“Welayu”, “we”, “us”, “our”) Website: https://thewelayu.com Last updated: September 7, 2026

This Refund & Cancellation Policy forms part of our Terms of Service and should be read together with our Shipping & Delivery Policy. It explains how cancellations, our satisfaction guarantee, damaged/wrong-item claims, and refunds work. Because our products are consumable health supplements, some conditions below exist for hygiene and safety reasons.

Cancelling or changing an order

You have 12 hours from placing your order to change your delivery address or cancel it — just email support@thewelayu.com or WhatsApp +91 75013 43917. Once your order has been dispatched (usually within 1 working day), it can no longer be changed or cancelled. We may also cancel an order ourselves — for example, for suspected fraud, a pricing or stock error, or an unserviceable address — and will refund any amount already paid.

90-day money-back guarantee

We stand behind our flagship formula. If Welayu doesn’t do what it claims for you, you can request a refund within 90 days of delivery. Just contact support and we’ll guide you through it. We may ask a few questions about your experience, or request that any remaining product be returned. This guarantee is intended for genuine use and is limited to a reasonable quantity per customer/household; we reserve the right to decline claims that show signs of misuse or abuse of the policy. Approved guarantee refunds are issued to your original payment method (or by UPI/bank transfer for COD orders), typically within 5–7 business days of approval.

Damaged, defective, or wrong product received

If your parcel arrives damaged, or you receive the wrong product, we’ll make it right fast. Once your case ticket has been reviewed and approved, we issue an instant refund — within 30 minutes.

To approve a damaged/wrong-item claim, we require: - A clear, uncut, unedited unboxing video that shows the sealed parcel being opened, and - Photographs of the product and packaging.

Please raise the claim within 48 hours of delivery, and keep the product and packaging until the claim is resolved. Claims without a valid uncut unboxing video and photos, or raised after 48 hours, may not be eligible.

Unserviceable pincode

If your delivery pincode turns out to be unserviceable, we will cancel the order and send your refund instantly.

Missed & failed deliveries

Our courier partners re-attempt delivery up to 3 times, and you may also reschedule delivery for a date that suits you. After 3 failed attempts, the parcel is returned to our warehouse (Return to Origin / RTO). In that case: - Redelivery: to send the parcel out again, a ₹200 redelivery charge applies. - Refund instead of redelivery: if you prefer a refund, ₹300 is deducted from the refund amount to cover forward and return shipping.

If a delivery agent marks an attempt without actually attempting delivery, please contact our support immediately so we can escalate it with the courier. If possible, keep a record of the call or chat with the delivery person to help us resolve it.

How refunds are issued

• Prepaid orders: refunded to your original payment method.
• COD orders: refunded by UPI or bank transfer to the details you provide.

We process approved refunds within the timelines stated above (instantly for unserviceable-pincode cancellations and approved damaged/wrong-item claims; typically 5–7 business days for guarantee refunds). Once we process a refund, the time it takes to reflect in your account depends on your bank or payment provider and is beyond our control.

Not eligible for return/refund

For hygiene and safety reasons, we generally cannot accept returns of opened product except under the 90-day money-back guarantee or a valid damaged/wrong-item claim as described above. Change-of-mind returns after dispatch, and claims outside the conditions and timelines set out in this policy, may not be eligible.

Discretion and updates

Approval of guarantee and damage/wrong-item claims is subject to review and verification. We reserve the right to update this policy at any time; the version on this page with its “Last updated” date applies to your order. Nothing in this policy affects any right you may have under applicable consumer-protection law.

Contact

For any cancellation, refund, or claim, email support@thewelayu.com or WhatsApp +91 75013 43917. Please include your order number so we can help you faster.